Helpdesk
Is something technically not going as planned? No worries. Our team of developers and support experts is trained to analyse and solve technical challenges at lightning speed.
We'll let you know within 8 working hours how we're going to fix the problem, so you can get back on track quickly.
For urgent matters, you can of course also reach us by phone.
Need urgent assistance?
Office/helpdesk opening hours
Monday to Friday: 08:30 - 17:30
Saturday to Sunday: Closed
Handige links
Submit a ticket
Describe your issues, and we will get in touch shortly.
Don't panic, Help is on the way 🥳
You just want it to work. We understand that.
We are there for all those moments when your hands are short or technology is working against you. No thick reports or vague marketing terms, just someone to take a look under the bonnet and fix it.
What we help you with like:
- Minor fixes: That one button that doesn't work or a text that jumps.
- WordPress concerns: From updates that go awry to a site that is agonisingly slow.
- Design & Layout: Refocusing your website so it looks good everywhere.
- Data & Campaigns: An honest check-up of your ads. Is it working? Then we'll tell you. Are you throwing money away? Then we'll say so, too.
- Smart links: Making sure HubSpot, Mailchimp or your CRM finally talk to each other properly.
We talk normal human language and are honest about what is needed.
No fuss, just extra hands tackling what you could use help with. Big or small, we dive in with equal pleasure.
Frequently asked helpdesk questions
How can you help me?
Short and sweet: we keep your business running online without hassle.
Specifically, we do this for you:
- Technical support: Notice that your website is getting slow, or that one button is suddenly not working? We dive into the code and fix it.
- Technical extensions:Â Want to add a new feature to your site, link an additional payment method or add a whole new section? Then we'll be happy to help!
- Help with software: Is the link between your webshop and your accounting package or CRM not working? We repair the connection so that your data flows nicely again.
- Questions about your CMS: Having trouble editing a page or uploading images? We will explain it to you or show it to you.
- Instant remote support: If things get really complicated, we'll just look over your shoulder on your own screen via TeamViewer. Then you don't have to explain, we just show you.
- Thinking along about your systems and marketing: Do you have an idea for a new software or campaign? Or do you want to change something about your brand identity? Our experts will take a look at how to get that technically and visually sleek.
How quickly will I be helped?
We always try to give you an answer within 8 working hours.
If you submit a ticket on Monday morning, you will usually be notified the same day. Do you do it late on Friday afternoon? Then it will probably be the following Monday morning. We don't like waiting endlessly, so we are on top of things.
I need help right now, what should I do?
If things are really on fire, don't mail but call.
You can reach us during office hours (08:30 - 17:30) on 0476 50 83 74. Then you will immediately have someone on the line who can check with you. We also pull the plug after half past five and at weekends, so please bear that in mind.
Will I receive an invoice for the application?
No, never just like that. You're not stuck with anything when you fill in this form.
We take a calm look at your question first. Is it a quick fix or is it covered by your service contract? Then we will simply solve it for you. Will it cost money (because it involves a major adjustment or extra work, for example)? Then we will always let you know first.
My website or system is down, now what?
Don't panic, but don't wait either.
First, check whether your own internet connection is still working. Is that the case? Then call us immediately on the emergency number in the sidebar. If we know it's critical, we'll ping it straight to the developers to fix the server or code.
